Return Policy
Merchandise in saleable condition with all original tags attached in their original packaging may be exchanged within 14 days of the original shipping date. Merchandise must be accompanied by both the original sales receipt and a return authorization number. No price adjustments or price matching.
To receive a return authorization number, e-mail hello@draclothing.com and provide your name, order number, name of item(s) you wish to return, and reason for return. d.RA is not responsible for return shipping costs. We recommend that you send the package back to us with a traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. We will not accept CODs. We reserve the right to deny a return if the returned merchandise does not meet our return policy requirements.
Returns are processed within 14 days after we receive the returned merchandise and will be given in the form of STORE CREDIT, excluding the original shipping costs. You will receive a confirmation email once your credit is processed.
All sales final on markdowns, sample sale, d.RA Closet, vintage, phone orders, special orders, international orders, pre-orders, intimates, swimwear, novelties, socks, jewelry, eyewear, fragrance, food, umbrellas, CDs, DVDs, books, magazines.
Please note our online return policy applies only to orders placed on our website. Items purchased at other retailers or promotional events are not eligible for return or exchange.
Return Policy Requirements
We reserve the right to refuse a return if the merchandise in question does not meet our standards. All merchandise must be in saleable condition when returned to d.RA. Where provided, all original packaging to accompany the item—including belts, shoe boxes, eyewear cases, authenticity cards, and dust bags—must be included and returned in its original condition. Please note: we do not offer returns for phone orders, special orders, pre-orders, or international orders.
Unauthorized Returns
Any merchandise returned to d.RA without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail hello@draclothing.com, and provide your name, order number, name of item(s) you wish to return, and reason for return.
Exchange Policy
All exchanges are final, and cannot be returned or exchanged further.
Will I be charged shipping for a return?
Yes, you would pay for shipping, and purchase tracking/delivery confirmation. We recommend that you send the package back to us with a traceable carrier and insure the full amount of the merchandise you are sending back to us. In the event that you choose to forgo secured tracking, d.RA is not responsible for the package if it is lost or otherwise not received.
Returns for International Orders
We do not offer returns or exchanges for international orders.
Returns for Phone Orders, Special Orders, & Pre-Orders
We do not offer returns or exchanges for phone orders, special orders, or pre-orders.
Final Sale
All sales final on markdowns, sample sale, d.RA Closet, vintage, phone orders, special orders, international orders, pre-orders, intimates, swimwear, novelties, socks, jewelry, eyewear, fragrance, food, umbrellas, CDs, DVDs, books, magazines.
Don’t forget—when in doubt, we’ll help you out! If you have questions or concerns regarding sizing, fit, measurements, or otherwise, e-mail us at hello@draclothing.com. We’re here and happy to help!
Pre-Orders
What is a pre-order?
When you pre-order with d.RA, you are pledging to purchase merchandise that is yet-to-arrive in our store. In this way, you are securing yourself a desirable item in advance. The purchase of merchandise by pre-order is final sale.
When will my card be charged?
You will be charged when your order is ready for shipment. A small pending amount may appear on your statement immediately after pre-order as a measure to authorize your card. However, the amount will not be processed until the time of shipment; any pending amount will disappear shortly after order placement.
How soon will I get my item?
Pre-order items are shipped soon after they arrive at d.RA. An item’s estimated delivery date is determined by the production schedule. (This date is indicated in each item’s product page.) Due to varying delivery dates, each item must be purchased separately, so as to allow for immediate shipment upon the individual item's arrival. Please note that pre-orders are shipped on a first-come, first-served basis; d.RA will ship items to customers in the order in which they were initially placed.
Payment Policy
Items purchased by pre-order are FINAL SALE. d.RA requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. A small pending amount may appear on your statement immediately after pre-order as a measure to authorize your card. However, the amount will not be processed until the time of shipment; any pending amount will disappear shortly after order placement.
Upon in-store arrival of the item, your order will be processed in a number of business days. Once the item is processed to ship, you will be charged in full (including shipping fees and any applicable taxes). Pre-orderable merchandise does not have guaranteed pricing. We reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy.
International Pre-Orders
With international pre-orders, your package is subject to assessment of duties and taxes imposed by your country's government. This amount will be billed to you by our international courier, UPS. d.RA is not responsible for payment of these duties and/or taxes.
Cancellation Policy
Cancellation of Pre-Order by the Customer
Should you choose to cancel your pre-order at any point in the process, there will be a non-negotiable 30% re-stocking fee. Because pre-order items are cut to order and made specially for each customer, we cannot cancel the order.
Cancellation of Pre-Order by d.RA
d.RA is committed to exhausting all efforts to fulfill your pre-order. However, delays, price differences, and cancellations may and do occur for reasons beyond our control. Therefore, we reserve the right to cancel any orders for any reason at any time. If such an instance occurs, we will immediately notify you by telephone or e-mail; however, we are not obligated to obtain permission or acknowledgement prior to cancellation.